Shipping & Returns

Shipping Information

We currently ship within Australia only.

All Vetraluma orders are carefully packed and dispatched from Australia, with tracking provided once your order ships.

Orders are typically processed within 2–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Standard Shipping (Australia)

Express Shipping (Australia)

Delivery timeframes are estimates and may vary depending on your location and carrier conditions.

We want you to feel confident purchasing from Vetraluma. If something isn’t right, we’ll work with you to make it right.

Change-of-Mind Returns

We accept returns within 14 days of delivery, provided the item is:

Refunds will be issued to the original payment method, excluding original shipping costs.

Return shipping costs are the responsibility of the customer.

If your item arrives damaged or faulty, please contact us at support@vetraluma.com within 48 hours of delivery, including:

We’ll assess the issue promptly and arrange a replacement or refund in line with Australian Consumer Law.

For hygiene and safety reasons, we cannot accept returns for items that show signs of use.

Once your return is received and inspected:

Please double-check your shipping details at checkout.

If an order is returned due to an incorrect or incomplete address, we can:

We’re a small, thoughtful Australian brand — and we’re here to help.

📩 support@vetraluma.com