Shipping & Returns

Shipping Information

We currently ship within Australia only.

 

All Vetraluma orders are carefully packed and dispatched from Australia, with tracking provided once your order ships.

Order Processing

Orders are typically processed within 2–3 business days, excluding weekends and public holidays.

 

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Shipping Options & Costs

Standard Shipping (Australia)

  • Free on orders over $150
  • $9.95 on orders under $150
  • Estimated delivery: 3–7 business days after dispatch

Express Shipping (Australia)

  • $15 flat rate
  • Estimated delivery: 1–3 business days after dispatch

Delivery timeframes are estimates and may vary depending on your location and carrier conditions.

Returns & Refunds

We want you to feel confident purchasing from Vetraluma. Raye comes with a 30-night money-back guarantee — because a phone-free sleep routine takes more than one night to feel. Try it properly. If it's not right for you, we'll make it right.

 

This guarantee sits alongside your automatic rights under Australian Consumer Law — it doesn't replace or limit them.

 

30-Night Money-Back Guarantee

Not sleeping better after 30 nights with Raye? We'll refund you in full.

 

How to start a return

Email support@vetraluma.com within 30 days of delivery to confirm your return before sending anything back. Once we've confirmed it with you, we'll let you know where to send it.

 

Returns sent to us without first being confirmed by email won't be accepted, and no refund will be processed.

 

To qualify, your Raye should:

  • Show no damage beyond normal use
  • Be returned with all original accessories and packaging where possible

Refunds are issued to your original payment method. Return shipping is the responsibility of the customer.

 

 

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us at support@vetraluma.com within 48 hours of delivery, including:

  • Your order number
  • Clear photos or video showing the issue

We’ll assess the issue promptly and arrange a replacement or refund in line with Australian Consumer Law.

 

Non-Returnable Items

Damage caused by misuse isn't covered under the guarantee. Normal use during your 30-night trial is expected and welcome.

 

Refund Processing

Once your return is received and inspected:

  • You’ll be notified by email
  • Approved refunds are processed within 5–10 business days
  • Processing times may vary depending on your payment provider

Incorrect Address or Failed Delivery

Please double-check your shipping details at checkout.

If an order is returned due to an incorrect or incomplete address, we can:

  • Re-ship the order (additional shipping fees may apply), or
  • Issue a refund excluding original shipping costs

Need Help?

We’re a small, thoughtful Australian brand — and we’re here to help.

 

📩 support@vetraluma.com