Frequently Asked Questions

product information

What makes Raye by Vetraluma different from a regular alarm clock?

Raye is designed to work with your body, not against it. Instead of a sudden alarm or a glowing phone screen, it uses gradual light and calming sound to support a more natural wind-down at night and a gentler wake-up in the morning. It’s completely screen-free, app-free, and designed to feel at home on your bedside.

Does it have both sunrise and sunset modes?

Yes. Raye includes a sunrise mode for waking and a sleep (sunset) mode for winding down. You can customise the duration, brightness, and sound for both, or use one without the other depending on your routine.

Can I use it as a night light?

Absolutely. Raye can be used as a soft ambient light at night, with adjustable brightness and colour options. The clock display can also be dimmed or turned off completely, making it suitable for bedrooms where light sensitivity matters.

How loud are the sound options?

Volume is fully adjustable, from very subtle background sound to a more noticeable level. Raye includes multiple volume settings so you can find what feels calming — not jarring — for your space.

Is it battery-operated or plug-in only?

Raye is powered via USB (plug-in) for everyday use. It includes a backup battery that preserves your time and alarm settings during power interruptions, but the light and sound functions require external power to operate.

product care

How do I clean the linen-textured surface?

Gently wipe Raye with a soft, dry cloth or paper towel. Avoid water, sprays, or chemical cleaners, as these can damage the surface or internal components.

Is the light safe for sensitive eyes?

Raye's light is designed to be soft, gradual, and adjustable. You can control brightness levels and choose warmer tones to suit sensitive eyes. If you’re unsure, we recommend starting at a lower brightness and adjusting over time.

How long does the LED last?

Raye uses long-life LED lighting designed to last for many years under normal use. The LEDs are not user-replaceable.

Can I replace the light?

Raye is a sealed unit, and the light is not designed to be replaced separately. If you experience any issues, our support team is here to help.

shipping

Where do you ship from?

Orders are shipped from our headquarters - Gold Coast, Australia.

How long will my order take to arrive?

Delivery times vary by location. Once your order ships, you’ll receive a tracking link so you can follow its progress. Estimated delivery times are shown at checkout.

Do you offer express delivery?

Express shipping options may be available at checkout, depending on your location.

How do I track my order?

Once your order ships, you’ll receive an email with tracking details so you can follow your delivery every step of the way.

returns

What’s your return policy?

We offer returns in line with Australian Consumer Law. If there’s an issue with your product, please contact us and we’ll help make it right.

Do you offer exchanges for faulty products?

Yes. If Raye arrives faulty or develops a fault, please contact our support team and we’ll arrange a replacement or solution.

How long do refunds take?

Once a return is approved and received, refunds are typically processed within 5–10 business days, depending on your payment provider.

How do I initiate a return?

Simply contact our support team with your order number and a brief description of the issue. We’ll guide you through the next steps.

Need More Help?

We’re always happy to assist.

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